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The retailers most likely to survive the current shift are those that can provide a tremendous variety of offerings while maintaining, or reviving, the personal touch of a mom-and-pop corner store.
This report explores emerging trends affecting both businesses and consumers, and considers the ways these trends are manifesting in the retail space.
Operator is now in private beta stage, with more than 85,000 signup requests.
Brick-and-mortar assets can serve as a stage for customized consumer experiences that go far beyond ambience to surprise and educate the consumer.
Done right, these experiences can become so valuable that they inspire consumers to choose to pay for them in themselves.
Another opportunity for many large retailers is to become industry infrastructure providers.
Over the next quarter century, club stores, category killers, and value players joined big-box stores to drive more and more smaller merchants out of business.
Then, at the turn of the century, as Internet access became mainstream, e-commerce retailers shook up the sector yet again.